Support
We are here to help
Find quick answers, try basic fixes, or reach our team.
Typical response time is within one to two business days.
KarbCoach is a general wellness and education tool and does not provide medical advice or glucose measurements.
Contact
Email support@diamondstartech.com
Include as much detail as possible for faster help.
- Device and operating system, for example iPhone or Pixel with version number
- KarbCoach app version
- Steps to reproduce the issue and any screenshots
- Approximate time of the issue and your timezone
Quick links
Troubleshooting steps to try
- Update KarbCoach to the latest version
- Toggle Airplane mode off and on to refresh the network
- Log out, then log back in
- iOS: Settings → KarbCoach → enable Photos and Camera if meal photos fail
- Android: Settings → Apps → KarbCoach → Permissions → enable as needed
FAQs
Common questions
Subscriptions, CGM use, crashes, versions, sign in, billing, and general safety.